What we keep, and why.

When you book

We keep your name, email and phone number, the treatment, artisan and time you chose, and any preferences or note you add. We use them to hold and confirm your appointment, to let you manage or cancel it with your reference, and so our team can prepare for you. Our reception team sees these details on the salon desk.

The live activity on the site

When someone books, other visitors may briefly see a note such as “Sana I. just reserved a facial for tomorrow”: your first name and the initial of your last name, the treatment and the day. Never your email, phone, note or exact details. If your name isn’t a plain name, it shows as “A guest”. We also show how many people are browsing, using an anonymous random ID kept in your browser. You can turn the notes off on your own screen with “Quiet mode”; to keep your name out of them entirely, write to us before or after booking.

Chatting with Iris

Iris is an AI concierge. What you type (or say) is sent to our AI provider, Anthropic, to write the reply, and Iris can look up times and make or cancel bookings for you when you ask. The conversation is kept only in this browser tab and disappears when you close it. If you use your voice, your browser’s speech recognition turns it into text first (in some browsers that happens on the browser maker’s servers); the microphone listens only after you tap the microphone button, until you tap it again or stop speaking.

Stored in your browser

• Your settings: Lite mode, sound, Quiet mode, and whether you’ve seen the “hold to slow down” hint.
• The anonymous visitor ID used for the “people browsing” count.
• Your chat with Iris, for this tab only.

We don’t use advertising or analytics cookies. The only cookie is a sign-in cookie for salon staff on the desk.

Keeping the site safe

To stop abuse we count requests per connection for a few minutes. The address of your connection is turned into a one-way code first, so we never store it as is.

Where it lives

The site is hosted by Vercel and bookings are stored in a Supabase database, both acting for us under their data protection terms. Chat messages are processed by Anthropic to answer you.

Your choices

You can ask to see, correct or delete what we hold about you at any time: hello@maisonvelure.example or +971 4 000 0000. We keep booking details only as long as we need them to look after your visits and meet our legal obligations.